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[Exchange and Return Guide]
Due to the nature of custom-made products, it is difficult to exchange or return due to size, delay in delivery, simple change of mind.
However, if the product is defective, it can be exchanged only for the same product.
In the case of an exchange due to a defect, only merchandise returned to Surekisch within 7 days of receipt of the merchandise will be accepted.
Return due to personal carelessness is not possible.
Credit card payment customers will receive credit card cancellations, cash payment customers return cash, mobile phone payments and escrow payments.
In the event of a defective exchange, exchange / return cannot be made for items that have passed the exchange and return period (within 7 days from the date of receipt) under the Electronic Commerce Act.
The size can be changed once, and the return shipping fee is the responsibility of the customer.
* If exchange or return is not possible
(In accordance with Article 17 of the Law on Protection of Consumers in Electronic Commerce, etc.)
-If the product is lost / damaged due to the customer's responsibility (except for damage to the package to check the contents)
-If the value of the product is damaged due to the use, wearing traces, or negligence or negligence of the consumer.
(Perfume odor, fiber deodorant, body lotion smell, cosmetics, artificial repair or washing, label or tag / bar code removed)
-Missing components of purchased goods (set products, accessories for clothing, gifts, etc.)
-The color difference due to the difference in resolution and the odor generated during the production process cannot be the cause of failure.
-If it falls under the grounds for restricting subscription withdrawal under the Act on Consumer Protection in Electronic Commerce, etc.
The exchange / return may be restricted with the prior notice of the cancellation of the subscription and with the consent of the consumer. Please consider carefully.
At the time of purchase, it is regarded as agreed, and the offer cancellation (refund request) is limited.
[If the product is not defective]
-In the case of a product that is damaged and difficult to resell
(Repairing, washing, wearing, inadvertent defects, dyeing, fragrance, cosmetics, deodorant, stains, tearing, wearing traces, etc.)
-In case of insufficient finishing that can occur due to mass production (seam, chalk marks, bond marks, stitched, wrinkled, chemical smell)
(Intentional damage to goods for exchange or return may be claimed.)
-Denim products fall out (In the case of denim products, early fallout is a natural phenomenon.)
If it falls under the content of “If the product is not defective”
* Even if the exchange of a defective product, the product cannot be returned if the replacement or return period (within 7 days from the date of receipt of the product) has passed under the Electronic Commerce Act.